Delays in SMS delivery

Incident Report for BreezeChMS

Resolved

Our SMS provider is reporting that messages are sending as expected at this point. Our teams will continue to monitor this to ensure there are no needed actions from our Engineers.

Posted Mar 26, 2024 - 07:46 PDT

Monitoring

Our SMS provider is reporting that they've solved the issue affecting SMS delivery and are seeing improvement. We will continue to monitor this.

Posted Mar 26, 2024 - 05:47 PDT

Investigating

Our teams are aware of an issue affecting SMS delivery (Breeze texting and text giving) due to an issue with our provider, Twilio. We are monitoring their response closely and will update here as needed.

Posted Mar 26, 2024 - 05:39 PDT

This incident affected: SMS / Texting (Text Giving, Texting Service, Shortcode Texting).