Breeze Giving customers were charged a stripe_fee

Incident Report for BreezeChMS

Monitoring

A fix has been implemented and incorrect fees should no longer be charging. If you were charged a fee, you will automatically be refunded in the next 4-5 business days. We will continue to monitor the results as the week goes on.
Posted Jan 13, 2026 - 05:10 PST

Identified

The issue has been identified and we are working with our processor now to correct any charges.
Posted Jan 12, 2026 - 09:27 PST

Investigating

We are currently investigating an issue where Breeze Giving customers were charged a stripe_fee recently. Follow along for updates here as we work towards a resolution.
Posted Jan 12, 2026 - 06:02 PST
This incident affects: Online Giving (Transaction Processing).
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